What our Customers say...
We were very satisfied. They went WAY beyond in helping us!
We had to call SERVPRO of Russellville, Hamilton, & Fayette on Christmas morning. They worked through the early hours of the morning to assemble a team, update us, and arrive in a timely fashion. They were professional, knowledgeable and unbelievably helpful. Everyone we dealt with was top notch including the national call-in center. They never blinked that it was Christmas morning.
Thank you for the responsiveness and quality of work SERVPRO provided.
Very pleased and made a very big difference.
They have a centrally located hub for faster response.
Repeat customer- continue to be impressed by your service and professionalism.
Everyone was very polite and professional. Great job!
Satisfied with overall experience- professional and good service
Your crew was working at my house today- Kristi, Chuck, Chris, Monica, and Matt worked very hard today. You would have been proud of their dedication. Thank you for their help!
My business has used SERVPRO in the past for general cleaning & they did a WONDERFUL job. We noticed in one office we had a growth issue & the first person I called was SERVPRO! I will continue to call them for every issue pertaining to their services from now on!
I will recommend SERVPRO for growth issues from this moment forward! I appreciate all of the helpful advice they gave & how courteous the workers were in my home.
After storm damage to our store we were very please with the quality of work that SERVPRO performed! We will be recommending them to everyone in the future.
After my shingles were ripped off my strong storm winds, SERVPRO came to my rescue & helped clean up the mess. They also tarped my room the same day my insurance called them!
The team was VERY nice! They came out on a Sunday to help me with my emergency water damage & they did a wonderful job. I appreciated their honesty about some stains I had in the flooring that they worked so hard to get out.
SERVPRO worked in a very timely matter to help us with our emergency water damage. I will be recommending them to anyone I know in need of your services in the future!
I have no recommendations on performance because they are already doing such a great job! Thank you all for a job well done :)
They are already doing a great job. We sincerely thank them for all of their hard work & we will absolutely be recommending them to our friends, family, & colleagues.
After using another cleaning company for years on carpet cleanings, we will be using SERVPRO from this point forward. They did a great job on our carpets and flooring in our office and got it all completed in a timely manner.
Our pews & floors were in need of a major cleaning. We had heard from other people in the area that SERVPRO could do this & we are so happy we called them. They did an excellent job and we would recommend them to anyone!
SERVPRO did an amazing job at cleaning up my house after the fire damage. I was amazed at the transformation! They did a fine job!
This SERVPRO franchise was very professional. The quality of work they completed in such a short time frame shocked me. We would recommend you guys to anyone now! Thank you for assisting our state during this time of disaster!
This SERVPRO franchise was very professional & prompt. The quality of work they completed in such a short time frame shocked me. It only took three days to complete the work at my home and I assumed it would take a lot longer. We greatly appreciate SERVPRO assisting our state during this time of disaster!
SERVPRO was very professional & prompt. I was shocked at the quality work they completed in such a short time frame. It only took three and a half days to complete the work at my home. Thank you SERVPRO for assisting Michigan in our time of need.
Being an elderly widow I didn't have any help when the flooding in Mt. Pleasant affected my home. My basement was full of water and everything I had stored in boxes was just saturated. I could not get down into my basement to even see what needed to be done. SERVPRO came to my rescue & quickly got the situation taken care of in my basement!
These girls were all so very nice & polite. They did an excellent job at treating my crawlspace. There is not a thing I would change about this company & their work ethic!
After a water damage in my basement I realized I had some issues with mold. SERVPRO came to my rescue though & helped re-mediate the issues I was having in my basement. I was very pleased with employees, as well as, with the job performed.
After finding growth in my crawlspace I knew that I needed to have a professional fix this issue for me. My SERVPRO team went above and beyond! They went to far above & beyond that I even asked them if I could get my carpets cleaned by them and ended up scheduling that as well. I highly recommend SERVPRO!! :)
When our store had a water damage over a weekend we panicked. Luckily, once everything settled down, we knew who to call as soon as it happened, SERVPRO! They were extremely time efficient & helped us get our store back to normal in no time. I will definitely recommend SERVPRO to any business or person who has a water damage from now on!
Someone had given me a gift certificate for a carpet cleaning from SERVPRO. Although I had never used them for a carpet cleaning before, I had heard good things & thought why not. The employees who came out to the office were very friendly & they did a GREAT job! I will be calling them again when I need another carpet cleaning.
Our building was in need of a major cleaning so we knew we had to call SERVPRO to see if they were up to the task. They took on the hard task of removing the rust from the floors where the file cabinets have been for several year. They managed to get all of the rust off of the flooring!! Great job SERVPRO!
I was not prepared at all when I walked into my living room & witness water coming through the ceiling onto my floor. Water was everywhere & I was concerned about my coverage. Once SERVPRO walked through the door though I knew I was in good hands. They not only worked well scheduling around us, but they were also very friendly & courteous. Overall, we were very happy with their work!!
After our air conditioner caught on fire we knew that SERVPRO was the place to call. We had many questions & concerns that we shared with the crew on site and they were more than willing to lend a listening ear. Thank you for going above & beyond to make sure we were happy!
SERVPRO has cleaned the carpets in all 44 of my rooms at the lodge for many years now. The employees are always professional and time & their willingness to work around my guest checkout time & check in time is wonderful! They did a great job as always!
The SERVPRO team was very quick to respond. They helped us understand the process & steps to mitigating a water damage like the one that happened at my parents home while they were out of town. Overall the team was very professional! This professionalism impressed me & I will definitely be calling SERVPRO if I need anything like this again.
SERVPRO was there for my husband & I after we had a sudden house fire. My recommendations for this company would be to just keep doing what you are already doing! Y'all are great! Also, thank you to all of the staff for everything that you did. You saved my life and I am grateful!!
SERVPRO exceeded my expectations by doing a wonderful job on the remediation of growth from my crawlspace. I also had my ducts cleaned and I have to say, Joseph & Tristan were absolutely GREAT!!! I will be calling on SERVPRO for all future work that I may need.
I was very pleased with both Joseph & Mark and with their work ethic. They did a wonderful job! I will be calling them for all of my future needs!
After spilling coffee on my daughters antique dining chair, I had no idea how to fix the issue since the chair could not be replaced. A close friend of mine suggested that we try SERVPRO & I am so glad I did. My daughters chair is completely coffee stain free now!
I have zero complaints toward SERVPRO. I was pleasantly surprised with the speed they responded to my call. It is rare that you get such great communication as I did when contacting a company to do cleaning!
Mr. Hale was very helpful and worked with us on our timeline. We were very pleased with his responsiveness to our additional cleaning needs that we needed in our bedroom!
SERVPRO provided me with great experience & service! Brian and I made an appointment for him to look at my house on Tuesday and I was shocked that the service was completed by Thursday. Overall, the procedures & timely manner made me one happy customer.
Bringing home a newborn is scary enough, but when you have dirty duct work and you need to bring a newborn home, it makes it terrifying. Thank you SERVPRO for going above & beyond to address my duct cleaning issues & for getting it done quickly. Thanks to your team I was able to bring my new family home to a clean & healthy environment!
SERVPRO exceeded my expectations with their on-site employees. Kristie & Gaylon were the MOST AWESOME people i've met in a long time. You should be proud of your excellent workers, as well as, great people in general!
SERVPRO truly came to my rescue after having a mess in my rental property from negligent renters. Your team performed magic on my rental property! I appreciate your team being open to all of my questions, comments, & suggestions. I would recommend them to anyone in need of an extensive deep cleaning!
The SERVPRO production team is already doing such a great job that I have no further recommendations to make them any better. We are extremely appreciative of how professional they are & we want to thank them for a job well done. :)
James & Justin worked extremely hard to get out all of my difficult stains. I was very impressed with SERVPRO's employees that personally cleaned my carpet today!
Very professional & friendly. Everything was explained as they went along, Kristie appears to be a very good trainer. As a 35 year training professional - I know! They can come to my house again anytime!
John Hale and his team were amazing, courteous, knowledgeable and they turned a harrowing experience into a manageable & comforting environment. I truly thank them so much for their help!
SERVPRO's employees are top notch already & exemplify extreme professionalism!
I would not change anything about this SERVPRO franchise thus far.
First of all, Mark & Dustin were very professional & courteous. I was extremely satisfied with the great job that they did on my carpet. I was very impressed with SERVPRO & that is not easily done!
We have used SERVPRO on several occasions and have been very pleased with their work. They have a friendly, professional staff. They come and do the job without disrupting the work day. I would gladly recommend them.
When a freezer unbeknownst to us lost power and the contents created a truly unbearable situation, SERVPRO without hesitation responded to my call. They removed the freezer from my home & sanitized the surroundings. This was a truly horrible situation yet they were so professional and friendly. I hope I never have a similar situation, but if I do, I'll call SERVPRO!!